Need help with the app? Start here — if your question isn't covered below, reach out directly and we'll get you sorted. Contact us: julie@85jitsu.com Getting Started How do I get the app? The app is available for active 85 Jiu Jitsu members. Your account is created automatically when you enroll — either online or in person at the gym. Once enrolled, download the app and check your email for a link to set your password. I can't find my password-setup email. It sometimes lands in spam or promotions — worth checking there. Still can't find it? Email us and we'll resend it. Forgot your password? On the login screen, tap "Forgot your password?" and enter your email. You'll get a link to set a new one within a few minutes. Auto Check-In How does it work? Turn on Auto Check-In from the Home screen, and the app will automatically check you in when you arrive at the gym during class — no need to open the app or tap anything. It's asking for location permission — what do I choose? Choose "Always," not "While Using the App." Auto check-in needs to detect your arrival even when the app is closed, which only works with "Always" access. If you only select "While Using," auto check-in won't work. I turned it on, but I don't think it checked me in. A few things to check: Go to your phone's Settings → Privacy & Security → Location Services → 85 Jiu Jitsu, and confirm it's set to "Always" Make sure you didn't force-quit (swipe away) the app — this stops background location tracking on iOS until you reopen the app You can always use Manual Check-In on the Home screen as a backup — it works regardless of your auto check-in settings Can I just check in manually instead? Yes — Manual Check-In is always available on the Home screen, whether or not Auto Check-In is turned on. Billing & Membership How do I update my payment method? Go to your Account tab and tap "Update Payment Method" — this takes you to a secure page to update your card on file. Where can I see my next payment date or monthly rate? Your Account tab shows your current membership details, including your rate and next payment date, for yourself and any family members on your account. I want to cancel my membership. Tap "Request Cancellation" in your Account tab, or email us directly at julie@85jitsu.com. Family Accounts I manage my kid's account too — how do I switch between profiles? Use the profile switcher at the top of the Home screen to move between your own profile and your children's. Why don't I see billing for my kids? If you're on a family account, your Account tab shows billing for everyone on your membership in one place — your own and your kids' — along with their belt and stripe progress below it. Account & Privacy How do I delete my account? Go to your Account tab and tap "Delete My Account" at the bottom. This permanently removes your profile and check-in history from the app. Note: deleting your app account does not cancel an active membership or stop billing — if you're an active member, please also request cancellation separately (see Billing above). Where's your privacy policy? 85jitsu.com/privacy Still need help? Email us at julie@85jitsu.com, or just ask a coach or staff member next time you're at the gym.